Diagnostics Account Specialist

States considered:

Role Description

The purpose of this field-based position is as a Diagnostics Application Specilist who provides onsite support to veterinary practices, laboratory research, and veterinary academic settings and is responsible for the overall business health and customer satisfaction of their assigned territories.

Your primary purpose is to assist practices with all aspects of implementation, training, operation, applications, and problem resolution on all veterinary diagnostics products. You will be involved in all phases of the onsite support process with emphasis on diagnostics implementation, workflow improvements, and increasing utilization of our products, including the identification of new equipment and consumable opportunities.

The person in role is required to develop mutually beneficial and productive long-term partnerships with our customers, and to maintain these relationships with the appropriate quantity & quality of activity.

This role contributes to the overall success of Zoetis by delivering to at least the sales growth & market share gain targets for the designated product lines.

Main Responsibilities

Planning

- Maintain high level of expertise with the evolving portfolio of products, services, pricing, competition, market and industry trends

- Develop and maintain account plans in collaboration with Veterinarians, Business Consultants and ABMs, manager

- Responsible for identifying, quantifying, qualifying, tracking, and evaluating Veterinary Practice performance; and, for facilitating, developing, designing and implementing clinic workflow processes that improve overall customer experience with our products.

- Ensure customer information and call reports are continuously updated through CRM system

- Align activities and account plans to marketing programs and management direction in line with the Solution Selling model

- Analyze and interpret actual and potential territory/customer sales and growth opportunities to support delivery of sales targets

Relationships

- Develop mutually beneficial and productive long-term partnerships with our customers based on high quality account plans

- Implement bespoke customer solutions utilizing all available resources including products, value add services, Veterinarians and Business Consultants

- Works with the Head of Diagnostics, The Diagnostics Sales Manager, Regional Sales Managers, and the Professional Sales Representatives to identify and report opportunities for additional analyzers in customer accounts as well as new opportunities through referrals from existing customers.

- Identifies opportunities for the sale of additional diagnostic equipment and consumables into existing customers in order to maximize their profitability and customer service.

- Contribute to the success of your