Senior IT Manager

About Us_
// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel. 

Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit. 

Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what. 

The Role_

// At Masabi, we build the technology that powers some of the world’s largest transit systems, and that starts with making sure our own people have a seamless, secure and reliable tech experience.

As our Senior IT Manager, you’ll lead the internal business systems, data flows and IT projects that help Masabi operate, scale and make better decisions as a global SaaS company. You’ll take a lead role in projects that enable the workforce with AI and automation tools.

Masabi has information and processes spread across tools such as finance systems, people systems, Jira, PSA tools and reporting platforms. You’ll bring structure to that landscape, making sure systems are connected, well-managed and able to support clearer reporting across the business.

This is a hands-on leadership role, focused on internal systems, tooling, data, automation and IT projects. You’ll also manage a small team of support engineers, helping them build clear processes and provide a reliable, helpful support experience.

The right person will care about both people and systems. You’ll spot where tools create friction, where data is hard to access, and where teams are losing time to manual work, then take the lead in making things simpler, more joined up and more useful.

Location_

// This role is only available for candidates based in Romania in a fully remote model

Responsibilities_

• Lead the deployment of Masabi’s internal AI tooling and automation strategy, helping others automate their work and use tools like LLMs effectively.

• Manage Masabi’s internal business systems, data flows and IT projects, ensuring our tools and processes support a growing global business.

• Shape Masabi’s internal data strategy, providing governance and support across all data platforms and delivering clear BI reporting across the business.